Branded tracking
Your brand, every step of the way.
Turn order tracking into a marketing channel. Custom tracking pages keep customers engaged, reduce WISMO tickets, and drive repeat purchases.
Your brand
Logo, colors, messaging
Upsell
Product recommendations
How it works
Every shipping update, in your brand.
Tracking pages that convert
Every tracking page is an opportunity to engage your customers. Add your logo, colors, and product recommendations to turn shipping updates into sales.
- Full brand customization. Logo, colors, fonts, and messaging that match your store perfectly.
- Product recommendations. Showcase related products and drive repeat purchases.
Tracking page design
Sample brand
Proactive delivery updates
Keep customers informed at every stage. Automated email and SMS notifications reduce “where is my order” support tickets by up to 50%.
- Multi-channel notifications. Email, SMS, or both. Let customers choose their preference.
- Milestone updates. Shipped, out for delivery, delivered: notify at key moments.
- Delay alerts. Proactively notify customers when shipments are delayed.
Delivery notifications
Sample data
Let shoppers report issues directly
Give customers a simple way to flag delivery problems right from the tracking page. No more hunting for contact forms or waiting on hold.
- One-click issue reporting. Customers can report missing, damaged, or delayed packages instantly.
- Automated ticket creation. Issues flow directly into Shopper Care Intelligence for resolution.
- Proactive communication. Keep customers updated on their issue status automatically.
Analytics that drive improvement
Understand delivery performance across carriers and regions. Identify issues before they become customer complaints.
- Delivery metrics. On-time rates, average transit times, and exception tracking.
- Carrier comparison. See which carriers perform best for different destinations.
- Customer engagement. Track page views, click-through rates, and repeat visits.
Everything you need
Built for teams that demand excellence in warehouse operations.
Full branding
Logo, colors, fonts, and custom messaging on every page.Email notifications
Branded emails at every delivery milestone.SMS updates
Real-time text notifications for delivery updates.Issue reporting
Let shoppers report problems directly.Analytics
Delivery performance and engagement metrics.
