Frequently asked questions

Yes, Logentic supports unlimited warehouse locations. You can manage inventory across multiple fulfillment centers, set up smart order routing rules, and get consolidated reporting across all locations.

Yes, Logentic syncs inventory across multiple Shopify stores and sales channels in real-time. This ensures accurate stock levels across all your storefronts and prevents overselling.

Yes, Logentic supports both FIFO (First In, First Out) and LIFO (Last In, First Out) inventory methods. You can also use lot tracking and expiration date management to ensure proper inventory rotation.

Logentic automatically manages backorders and pre-orders by tracking expected inventory arrivals. Orders are held and prioritized based on your rules, then released for fulfillment when stock becomes available.

Yes, Logentic maintains detailed audit logs for all inventory movements. From the moment an item enters your warehouse, you can track every change including receipts, adjustments, picks, and returns, ensuring full accountability and easy auditing.

Absolutely. We support all major Canadian and US carriers including FedEx, UPS, Purolator, Canada Post, DHL, Canpar, GLS, Intelcom, and more. Our rate shopping feature automatically selects the best carrier for each shipment, including international options.

With our automation rules, you can set up different shipping strategies based on product attributes, order value, destination, or customer segments. Route fragile items to specific carriers, prioritize expedited shipping for VIP customers, or optimize for cost on standard orders.

Yes, Logentic works with standard barcode scanners and can integrate with shipping scales for accurate weight-based rate shopping. Our mobile app also supports device cameras for barcode scanning.

Logentic offers fully customizable pick lists and packing slips. You can add your branding, include custom fields, QR codes, and configure the layout to match your warehouse workflow and brand experience.

Absolutely. Logentic includes a full returns management system with automated RMA generation, inspection workflows, and instant inventory restocking. You can set up custom return rules and track return reasons for insights.

Yes, Logentic includes a powerful automation rules engine that lets you set up triggers based on SKUs, order value, shipping preference, customer type, and more. Automate everything from order prioritization to carrier selection to make your operations flow exactly how you envision.

Logentic provides real-time analytics and reporting including order fulfillment rates, pick and pack times, inventory turnover, employee performance metrics, and shipping costs. Custom dashboards are available on Growth plans and above.