Returns
Returns made simple.
Automated RMA workflows, instant return labels, and smart restocking. Turn your returns process from a cost center into a competitive advantage.
Self-service
Customers initiate returns easily
Auto refunds
Process refunds automatically
How it works
From the shopper's request back to the shelf.
Self-service returns portal
Let customers initiate returns without contacting support. They select items, choose a reason, and get a prepaid label, all in under a minute.
- Branded portal. Custom-branded returns page that matches your store experience.
- Instant labels. Prepaid return labels generated and emailed automatically.
- Return policies. Enforce time limits, product exclusions, and approval workflows.
Smart receiving and inspection
When returns arrive, your team knows exactly what to do. Scan the return, inspect items, and process refunds or exchanges, with clear workflows for every scenario.
- Guided inspection. Step-by-step workflows ensure consistent grading and disposition.
- Photo documentation. Capture condition photos for records and fraud prevention.
- Smart disposition. Route items to restock, refurbish, donate, or dispose based on condition.
Inspect return RMA-1047
Sample return
Automated refunds and restocking
Stop the manual refund dance. Logentic automatically processes refunds when items pass inspection and restocks inventory to the right location.
- Instant refunds. Trigger refunds to original payment method automatically.
- Exchange processing. Create replacement orders without manual intervention.
- Inventory restock. Returned items automatically added back to available inventory.
Refund processing
Sample return
Everything you need
Built for teams that demand excellence in warehouse operations.
Self-service
Customer portal reduces support tickets by 70%.Label generation
Prepaid return labels with your preferred carriers.Auto-restock
Returned items back in inventory, ready to sell.Refund automation
Process refunds automatically upon inspection.Inspection workflows
Guided grading ensures consistent quality control.Returns analytics
Identify trends, frequent returners, and problem products.
