Shopper Care IntelligenceComing soon
Resolve issues before customers complain.
Monitor delivery exceptions in real time, automate carrier claims, and turn shipping problems into recovered revenue. AI-powered intelligence that protects your customer experience.
Everything you need to protect the delivery experience
From exception monitoring to automated claims filing, Shopper Care Intelligence handles the post-purchase chaos so you can focus on growth.
Exception monitoring
Real-time alerts for delayed, damaged, or lost packages across all carriers.Automated claims
File carrier claims automatically and track recovery status.72-hour resolution
Logentic Insured claims resolved in 72 hours, not weeks.Carrier scoring
Composite scores based on on-time delivery, cost, and exceptions.Proactive support
Resolve issues before customers even know there's a problem.Performance analytics
Track exception rates, resolution times, and recovered revenue.
How it works
From the first exception to recovered revenue.
Know which carriers actually perform
- Top Performer badges. Instantly identify your best carriers by region and service type.
- Month-over-month trends. Track improvement or decline to inform carrier negotiations.
- Detailed breakdowns. Drill into on-time rates, exceptions, cost, and speed metrics.
Carrier scores
Sample data
Recover money you're leaving on the table
Most brands never file claims for lost or damaged packages. Shopper Care Intelligence automates the entire process, from detection to payout.
Choose how your claims are handled:
- 72-hour resolution
- Logentic Insured
- 15-21 day carrier claims
- Logentic Standard
- If you use your own carrier accounts
- Self-Managed
Every exception, one organized view
- New exceptions surfaced daily. Get alerted the moment a package goes off-track.
- Status tracking. From New to Investigating to Resolved, track every exception lifecycle.
- Days open tracking. Prioritize oldest issues and ensure nothing slips through the cracks.
Exceptions
Sample data
Identify problem products before they cost you
Some SKUs just have higher exception rates. SKU Risk analysis helps you identify fragile products, packaging issues, and items that need extra protection.
Use these insights to improve packaging, adjust carrier selection for fragile items, or update product descriptions to set accurate expectations.
- High-Risk SKU Detection. Products with exception rates above 4% are automatically flagged for review.
High-risk SKUs
Sample data
