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Premium support

Support that actually ships.

We don't just answer tickets. We listen to every piece of feedback, build what matters, and ship it fast. Your warehouse operations deserve a team that cares as much as you do.

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Logentic Support

Online
Sample conversation: a brand asks for help and gets a working automation back.
Always-on support
24/7
Bilingual support
EN/FR
Support channels
8
Human-reviewed replies
100%
Product releases
Weekly

What premium support actually looks like

Not a tier you pay extra for. This is how we treat every customer.

  • Every message gets a human

    No bots, no ticket queues that disappear into the void. When you reach out, you talk to someone who knows your account, your warehouse, and your workflows.

  • Fast response, faster resolution

    We get back to you quickly, any hour, any day. Most issues are resolved in a single interaction because our support team actually understands fulfillment operations.

  • Your success is the product

    We don't measure success by closed tickets. We measure it by whether your warehouse is running better this month than last month. Every support interaction is a chance to improve your operations.

Your feedback becomes the product

Most SaaS companies collect feedback and let it rot in a spreadsheet. We have a different approach.

  1. 1

    You share feedback

    In-app, Slack, email, or phone at (855) 529-0009, however you prefer. Every piece of feedback gets logged and tagged to your account.
  2. 2

    We prioritize with context

    Your feedback goes directly to the product team. We weigh impact, frequency, and alignment with our roadmap, and we tell you where it landed.
  3. 3

    We ship fast

    Weekly releases mean your request doesn't sit in a backlog for months. Many feature requests ship within days. You'll get a notification when it's live.
  4. 4

    We close the loop

    When we ship something you asked for, we reach out personally to make sure it solves the problem. No silent deployments: you always know what changed and why.

Reach us however you prefer

Every channel gets the same quality of response. Pick what works for your team.

  • Fastest

    In-app chat

    Real-time help from inside Logentic. Context-aware so we already know your setup.

  • 24/7

    Phone support

    Talk to a real human, any time. Call us directly at (855) 529-0009: 24/7, no phone trees, no hold music.

  • Most popular

    Shared Slack channel

    A dedicated channel with your team and ours. Async collaboration that feels like working together.

  • Email & Help Center

    Detailed guides, video walkthroughs, and direct email for complex requests.

Built by operators

Built by warehouse operators, for warehouse operators.

Logentic was born inside Spaceful, a real 3PL that shipped over 1 million orders. We built this software because nothing on the market solved our own problems. That means every feature, every workflow, and every support interaction is grounded in real warehouse experience, not theory.
  • Weekly product releases based on customer input
  • Public changelog so you always know what shipped
  • Feature request board where you vote on priorities
  • Direct Slack access and phone line to the founding team
  • Quarterly roadmap reviews with every customer

How we ship features

  1. You request itShare feedback via in-app chat, Slack, phone, or email
  2. We scope itYour request is reviewed and prioritized within the sprint
  3. We build itOur team develops, tests, and iterates fast
  4. You get itFeatures ship in weekly releases, no waiting months

Our support system is proudly powered by our friends at

Ready to work with a team that actually listens?

Book a discovery call and see what it's like to work with a support team that treats your warehouse like their own.

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